Support and feedback

Contact

Use the contact channel provided by the MedAITools operator for access, technical support, workflow feedback, or privacy-related questions.

What to include

For faster support, include the workflow name, the time of the issue, your browser and a de-identified description of the problem. Do not send patient identifiers, report numbers, prescriptions, or clinical records through an unapproved channel.

Privacy and safety concerns

If sensitive information was entered accidentally, stop using the session, clear the browser session where possible, and contact the privacy contact promptly. Do not resend the information in your support request.